Terms of service
# Terms of Service
**Last Updated: May 29, 2026**
## 1. Acceptance of Terms
Welcome to SKIYATO ("we", "us", or "our"). By accessing or using our website at skiyato.com and/or purchasing products from us, you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations.
If you do not agree with any of these terms, you are prohibited from using or accessing this site.
## 2. Services
Our website provides the following services:
- Online browsing of jewelry products
- Online purchasing and payment
- International shipping and delivery
- After-sales customer support
## 3. Eligibility
To use our services, you must:
- Be at least 18 years old
- Have full legal capacity to enter into a binding contract
- If you are a minor, use this website under the supervision of a guardian
## 4. Account Registration
If you create an account with us:
- You must provide accurate, complete, and up-to-date information
- You are responsible for safeguarding your password
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use
## 5. Orders and Payment
### 5.1 Order Acceptance
- Your order constitutes an offer to purchase a product
- Your order is only accepted when we confirm shipment
- We reserve the right to refuse any order for any reason
### 5.2 Pricing
- All prices are listed in USD unless otherwise stated
- Prices are subject to change without notice
- We are not responsible for pricing errors
### 5.3 Payment
- We accept major credit cards and secure payment methods
- Payment must be received before shipment
- All transactions are encrypted via SSL
### 5.4 Taxes and Duties
- Prices do not include import duties, taxes, or customs fees
- You are responsible for all taxes and duties in your country
## 6. Shipping and Delivery
### 6.1 Shipping Times
- Standard shipping: 7–14 business days
- Times are estimates and not guaranteed
### 6.2 Shipping Areas
- We ship internationally to most countries
- Some restrictions may apply
### 6.3 Risk Transfer
- Risk of loss passes to you upon delivery to the carrier
## 7. Returns and Refunds
### 7.1 Return Policy
- Returns accepted within 14 days of delivery
- Products must be unworn, unaltered, and in original packaging
- Proof of purchase required
### 7.2 Non-Returnable Items
- Customized or personalized items
- Products that have been worn or altered
- Gift cards
### 7.3 Refund Processing
- Refunds processed within 5–10 business days
- Original shipping costs non-refundable
- Return shipping costs borne by customer unless product defect
## 8. Product Information
### 8.1 Accuracy
- We strive to display product colors, sizes, and materials as accurately as possible
- Colors may vary due to monitor settings
- Product photos may not reflect exact product细节
### 8.2 Materials
- All products are described with accurate material information
- 18K gold vermeil: thick 18K gold over sterling silver
- Moissanite stones: lab-created, conflict-free
### 8.3 Care Instructions
- Remove jewelry before swimming, bathing, or exercising
- Clean with soft cloth
- Store separately to prevent scratching
## 9. Jewelry-Specific Terms
### 9.1 Natural Characteristics
- Gemstones may have natural inclusions
- Slight variations in size, shape, and color are normal
### 9.2 Durability
- Moissanite is 9.25 on the Mohs hardness scale
- Regular maintenance recommended for longevity
### 9.3 Custom Orders
- Custom orders are non-returnable
- Design approval required before production
- Production time: 2–4 weeks
## 10. Intellectual Property
### 10.1 Our Rights
- All content on this website is protected by copyright
- Trademarks, logos, and designs are owned by SKIYATO
- You may not use our content without permission
### 10.2 Your Content
- You retain ownership of content you submit
- You grant us a license to use your content for marketing
## 11. Limitation of Liability
### 11.1 Disclaimers
- We are not liable for service interruptions
- We are not liable for force majeure events
- We are not liable for indirect or consequential damages
### 11.2 Liability Cap
- Our total liability shall not exceed the amount you paid for the product
## 12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or losses arising from:
- Your use of the website
- Your violation of these terms
- Your infringement of third-party rights
## 13. Modification of Terms
- We reserve the right to modify these terms at any time
- Changes will be posted on this page
- Continued use of the website constitutes acceptance of changes
- Material changes will be notified via email
## 14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of **Hong Kong**. Any disputes shall be resolved in the courts of **Hong Kong**.
## 15. Contact Information
If you have any questions about these Terms, please contact us:
- Email: admin@skiyato.com
- Website: https://skiyato.com
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**Thank you for shopping with SKIYATO.**
**Shine Smarter. Live Brighter.**