Refund & Exchange Policy

We're Here to Help

At SKIYATO, we want you to love your jewelry. If you're not completely satisfied, we're here to help make things right. Please read our policy below so you know exactly what to expect.

Exchange Policy (14 Days)

We offer exchanges within 14 days of delivery for the following reasons:

What You Can Exchange

Wrong size: We'll help you get the right fit

Defective or damaged item: If the product arrived damaged or has a manufacturing defect

Different color/style: Subject to availability

How to Exchange

  1. Email us at admin@skiyato.com within 14 days of delivery
  2. Include your order number and reason for exchange
  3. We'll respond within 24 hours with next steps

Exchange Shipping

  • For size exchanges: Shipping cost is borne by the customer
  • For defective or damaged items: We cover the return shipping cost

Refund Policy

Refunds for Defective or Damaged Items

If your item arrives defective or damaged (not due to wear, tear, or human damage):

  • Full refund of the product price
  • Free return shipping – we'll send you a prepaid label
  • Contact us within 7 days of delivery with photos of the issue

No Refunds for Other Reasons

Please note:

  • We do not offer refunds for change of mind
  • We do not offer refunds for items that are worn, damaged, or show signs of use
  • We do not offer refunds for special/custom sizes

Non-Returnable and Non-Exchangeable Items

The following items cannot be returned or exchanged:

  • Special or custom sizes (made to order)
  • Items that have been worn, altered, or damaged by the customer
  • Items that show signs of regular use or wear
  • Gift cards

How to Start an Exchange or Refund

Step 1: Email Us

Contact us at admin@skiyato.com with:

  • Your order number
  • Reason for exchange or refund
  • Photos (if the item is defective or damaged)

Step 2: We'll Respond

We'll review your request and respond within 24 hours with instructions.

Step 3: Ship Your Item

  • Pack the item securely in its original packaging
  • Include your order number inside the package
  • Ship to the address we provide

Step 4: Receive Your Exchange or Refund

  • For exchanges: We'll ship your new item within 5–7 business days after receiving your return
  • For refunds: We'll process the refund within 5–10 business days after inspection

Jewelry Care Tips

To keep your SKIYATO jewelry looking beautiful:

  • Remove before swimming, bathing, or exercising
  • Clean with a soft cloth after each wear
  • Store separately to prevent scratching
  • Avoid contact with perfume, lotion, or chemicals

Proper care helps your jewelry last longer and reduces the need for exchanges or repairs.

Questions?

If you have any questions about our Refund & Exchange Policy, please email us:

Email: admin@skiyato.com

Response Time: Within 24 hours